How can I adjust my strap?
Sometimes a strap will require extra adjusting to ensure proper fitment. As of May 10, 2018, all orders come with a FREE adjustment tool. If you ordered before then, we would be happy to send you an adjustment tool free of charge. Just shoot us an email to email@example.com and we'll make sure you're taken care of.
How can I track my order?
Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within 24-48 hours of placing your order). Alternatively, you can visit our "Track Your Order" page and input either your email and order number, or just your tracking number to track your order. If nothing shows up at first, click "Track My Order" twice and the fields should populate. For questions regarding shipping and order tracking, feel free to email us at firstname.lastname@example.org.
My package has not arrived yet, is this normal?
Due to extremely high demand, shipping may be delayed. Shipping times are usually between 4-7 days within the United States but can be up to 15 in very rare cases. International orders shipping times are usually between 2-4 weeks. Please email us at email@example.com if you have any questions about your order.
My order arrived damaged, can I get a refund?
In rare cases, products may become damaged in transit. If that's the case, please email us at firstname.lastname@example.org with pictures of the damage and we will replace your order or issue you a full refund immediately.
I am not satisfied with my order, can I return it?
Due to complexities with shipping, we do not accept returns. In the case that you are not satisfied with your order, email us at email@example.com and we will make it right immediately. We rely on repeat business and will do everything we can to make sure you are satisfied.
How do I contact you?
For fastest response, please email us at firstname.lastname@example.org. 99% of the time, we will get back to you within the 24 hours.
Can I trust you?
Absolutely. We accept payment by credit card via the strongest financial encryption technology on the market, as well as via PayPal. Additionally, SCHMDT Straps is constantly monitored by a team of customer service experts to ensure the upmost satisfaction of our customers.